Remote Diagnostics
Solve It Remotely. Attend Only When Needed.
Secure remote support for navigation and communication systems.
When a gyro alarms or a VDR shows a fault, waiting for the next port can mean a deficiency. Visiotech engineers connect through secure, crew-approved sessions to diagnose problems, retrieve logs and guide repairs, and arrive at port with the right spares for a first-time fix.
Request a ProposalKey Features
Remote troubleshooting of gyro, radar, ECDIS, VDR and GMDSS equipment
Secure, time-limited, logged access sessions approved by the vessel
Log retrieval, configuration checks and software updates
Pre-attendance diagnosis so engineers bring the right parts
24/7 helpdesk with escalation to on-site service
Service history recorded for every vessel
Benefits For Customers
Human-in-the-Loop AI: Recommendations are explainable and reviewable.
OT Security by Design: Segmentation between operational and IT networks.
Hands-On Marine Engineers: Engineers who act when remote support is not enough.
24/7 Support: Our service desk and NOC operate 24/7, with remote diagnostics first and engineer dispatch where needed.
Technical Specifications
Equipment
Gyro, radar, ECDIS, VDR and GMDSS
Access
Secure, time-limited, logged, vessel-approved
Support
24/7 helpdesk
Escalation
On-site service with the right spares
Use Cases
Always-On Connectivity for Offshore Energy.
Energy
Solve It Remotely. Attend Only When Needed.
Best Suited For
Energy
Offshore energy assets operate continuously in hazardous environments. Downtime is costly, and cyber incidents on OT systems carry safety consequences.
Best Suited For
Fleets that want to cut repeat visits, reduce delays and meet Port State Control with confidence.
Talk to Visiotech about Remote Diagnostics. Request a proposal.
Discuss the best operational technologies solutions for your fleet or remote operations.
Talk to a SpecialistConnect with a Specialist
Wherever the Voyage Leads, Stay Connected.
Speak to a Visiotech specialist about connectivity, cyber resilience and class-approved services for your fleet.