Answers for Fleet Managers, Superintendents and IT Teams
Frequently Asked Questions
Connectivity, cybersecurity, technical services, support and crew welfare. Still have questions? Contact our team for a vessel-specific answer.
Visiotech provides multi-orbit satellite connectivity, shipboard IT and cybersecurity, operational technology and crew engagement solutions. We also deliver class-approved marine electronics services such as GMDSS radio surveys, VDR annual performance tests and gyro, radar and ECDIS service.
Merchant ships, superyachts, cruise vessels, fishing fleets, offshore support vessels, rigs, mining and remote sites, and government craft.
No. Our service is multi-brand across leading gyro, radar, ECDIS, GMDSS and VDR makes, and our connectivity advice is network-neutral.
It depends on trade route, data demand, antenna space and budget. LEO services such as Starlink and OneWeb give low latency and high throughput. VSAT (Ku/Ka) offers committed rates and SLAs. L-band services (Fleet Broadband, Iridium Certus) provide resilient backup and global coverage. Most fleets benefit from a combination, which we design and manage.
Yes. Our SD-WAN steers traffic across networks automatically and fails over when a link degrades.
No. Starlink and other broadband services complement GMDSS. Mandatory distress and safety communications remain on approved GMDSS equipment.
Poor siting can cause interference. We conduct a site survey before installation to position antennas clear of radar sectors and obstructions.
IMO Resolution MSC.428(98) requires cyber risks to be addressed in the Safety Management System, and IACS UR E26 and E27 set cyber resilience requirements for newbuilds. A compromised vessel can face delays, port detention and operational loss.
Yes, within manufacturer rules. Type-approved bridge systems are not patched or altered without OEM approval, so we protect them through network segmentation, controlled access and monitoring.
Yes. We supply and install new PCs and all-in-one systems configured to the vessel's LAN, routers, wireless access points, and business and crew networks.
Our GMDSS annual radio surveys are performed under class, including IRClass, DNV, ClassNK, ABS, LR, KR and RINA.
Yes. We complete the APT and issue the Certificate of Compliance for leading VDR makes including JRC, Rutter, Netwave, AMI, Samsung, Danelec and Furuno.
Ship station licence, Inmarsat registrations, SSAS, LRIT, MMSI/DSC, EPIRB, AIS and VDR data must be updated, and GMDSS records and test reports refreshed. We coordinate the full set to avoid delays at the next port.
An SBM agreement bundles scheduled surveys and servicing for a vessel or fleet into a predictable annual arrangement. Scope is tailored to the equipment onboard. A sample agreement is available on request.
Yes. We supply batteries, hydrostatic releases, EPIRBs, SARTs, GMDSS VHF handhelds, VDR beacons, magnetrons and related spares.
Most installations are completed during a port call. Timing depends on vessel size, antenna type and cable routing, and is confirmed after the site survey.
Yes. Our service desk and NOC operate 24/7, with remote diagnostics first and engineer dispatch where needed.
We serve major ports through our engineer network. Share your ETA and we will confirm availability.
Yes. Plans can be company-paid, crew-paid or hybrid, with prepaid vouchers, allowances and top-ups managed through the portal.
No. Crew traffic runs on a separate network with bandwidth policies that always give priority to operational traffic.