Frequently Asked Questions
Frequently Asked Questions About Maritime Communication
Welcome to our FAQ hub — your go-to resource for quick answers about our satellite connectivity, cybersecurity, IT, crew welfare and support services. If you can't find what you're looking for, contact us directly.
We provide VSAT, LEO, GEO, Starlink and hybrid multi-orbit satellite connectivity for maritime, offshore and enterprise fleets.
LEO (Low Earth Orbit) satellites orbit closer to Earth, giving lower latency and higher speeds; GEO (Geostationary) satellites stay fixed above one point, offering wide, stable coverage. We combine both for the best of each.
Yes — our multi-orbit platform intelligently switches between LEO and GEO networks in real time based on performance, cost and availability.
Yes, we deploy Starlink Maritime kits alongside our other network options as part of a certified, supported installation.
Managed firewalls, network segmentation, endpoint protection, vulnerability assessments, and IACS UR E26/E27-aligned compliance support.
Yes, our security operations team monitors onboard networks around the clock and responds rapidly to incidents.
Yes — we provide audit-ready documentation and compliance reporting aligned to current maritime cybersecurity regulations.
Crew Wi-Fi and data plans, onboard streaming entertainment, a crew welfare portal, and a family-connect app to keep crew close to loved ones ashore.
We offer both — flexible metered plans and unlimited options depending on vessel bandwidth and operator preference.
Yes, we supply, install and maintain all antennas, modems, routers and onboard IT hardware as part of our managed service.
Our global support network provides rapid diagnostics and replacement parts at the nearest port to minimize downtime.
Our global support hotline operates 24/7 across every region we serve.
Our standard agreements include a 99.5%+ network uptime commitment, with enhanced SLAs available for enterprise fleets.
Billing is monthly per vessel or fleet-wide, based on your selected connectivity and service tier.
Use the "Connect with a Specialist" form on our Contact Us page, or reach out directly — a member of our team will respond within one business day.
Shipping, yachting, cruise, fishing, mining, enterprise, government and energy sectors operating in remote or maritime environments.
Yes — our network and support infrastructure covers vessels and remote sites worldwide.
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